Frequently asked questions

Let’s try to find the answer to your question.

Splash Store has witnessed a surge in popularity in the past couple of years. We have put together a list that hopefully answers your questions. If it doesn’t, please get in touch with us at

If we haven’t answered your question please get in touch.

Top questions

Do you offer Free Shipping?

We are Proud to Offer FREE SHIPPING on all products!

How can I check my Order Status?

You will always be able to track your order using the “Order Status” tab at the top of the Site. You will receive an email with tracking information that you can use to follow your order once your order is shipped.

What is your Shipping and Return Policy?

Shipping Times varies from 2-5 Business days to be by your Door depending on where you live. We ship your order within 1 business day but it subject to change it is holiday season.

Returns within 30 Days of Purchase

Do you have mailing lists?

Yes, we have mailing lists for you to join! To subscribe, visit and scroll up to the left where it says “Log In/Sign Up”. Create a new account and check the box to receive coupons & special offers. We will keep you up to date on all of our latest specials, (weekly and seasonal) along with other helpful information.


What is your cancellation policy?

You may cancel your order within 1 hour of checkout. If you cancel your order after 1 hour, we will do our best to cancel the order but cannot guarantee that we will be able to stop shipment. Once your items have shipped, the order cannot be canceled.

Do I need an account to place an order?

Although not required, we highly recommend creating an account to ensure we have your contact info. in case of questions. Don’t worry, we promise not to send you spam emails 🙂

Who should I to contact if I have any questions?

We love helping people and answering questions! Email us, Call us, even Text us! Helping you is our top priority. Our contact info. can be found HERE

How Can I Cancel Or Change My Order?

If you need to change your order, please contact us immediately. We are happy to help you with the changes you need. You can find our contact information HERE

Didn’t get answer on your question? Contact us